The embeddable can be customised by logging in to elevio and clicking ‘widget settings’ in the left hand panel.
When in this screen you can change the colour of the embeddable, where it appears and how it appears.
For example, you may want the embeddable to appear along the left hand wall of your site in red and say “Click here for help”, conversely you may want a blue button with a question mark to appear in the bottom corner of your page which opens the embeddable. It’s up to you.
Please note, there is no custom CSS in v4 as the assets are coded by an algorithm which changes randomly.