How to Sync Articles
Here's a handy guide video (if videos aren't for you, all the text is below
To sync your articles in from an external knowledge base, first sign in to elevio and then hover over ‘Create’ in the top navigation bar. From here, click 'Content Management' and then click ‘Sync’. Select "Connect" to sync articles from the service where your articles are housed.
Each option comes with easy step-by-step instructions to follow, and once you’ve filled in the blanks for your respective service, your data will be queued to sync.
To re-sync your already integrated articles, simply hit the ‘Sync Content’ button and hit “Re-Sync’
NB Elevio will only sync one way. While it is simple to sync articles in from other sources, you will be unable to sync any articles out of elevio to elsewhere.
NB Articles synced in will automatically be shown in elevio. To hide them, select the three dots next to the article/category, hit edit, and set the Access to "Nobody" (image below)
How long does it take to sync
Syncing articles usually happens very swiftly. Based on server load, a sync usually takes anywhere from 2 minutes to an hour (it's usually at the low end of the scale)
On our Premium plan your account is automatically set to ‘auto sync’ which will occur every 6 hours (we can turn this off for you if you’d like).
Any manual syncs are added to the back of that queue, so there can be a bit of a delay if you happen to request a sync during that time.
NB Deleting content from a third party, will not delete the content in elevio. This is by design, so no destructive actions prematurely take place and break any existing links to that content.
NB If you're syncing content from Zendesk, any images behind an auth wall will not transfer to elevio. To fix this either remove the auth wall permissions until the sync is complete, or recreate the affected articles inside elevio and insert the images manually.