What if I go over my monthly page limit?
- Last updated on April 9, 2020 at 7:15 AM
All our base plans come with 1,000,000 page views per month (as of September 19, 2017). You can arrange with us to have this limit increased.
If you do exceed your quota, we won't cut off your Elevio usage but instead will just keep an eye on it, and if it looks like it will be a common occurrence that you'll go over this threshold we'll have a conversation with you about a custom price.
If you know you'll be exceeding this from the get go, please contact us and we'll arrange a pricing plan with you.
If you would like some more info about what exactly counts as a page view please click here.
Ways to reduce your page view count
Disable PushState
If your site (or parts of it) is a Single Page App, it's likely that you'll be changing the URL quite often, without actually making a complete page refresh.
Each time the URL changes, this incurs a "page view" by Elevio, as it does kick off a round trip call to load fresh settings so we can make sure any new helpers & hotspots are loaded and shown to the user, as well as making sure the correct suggestions are shown in the Assistant, and finally to make sure any smart groups that make use of the URL are recalculated.
If you are confident that you don't need the above functionality of constantly checking the URL for changes, you can disable pushstate which will mean a page load is only recorded for full page reloads.
See the setSettings call in the API for more information.
Disable the Assistant on certain areas of your site
If there are areas that you know in-app help is not required, you can disable the Assistant on certain pages to help reduce the total page views recorded.
Only install the Assistant when a user clicks some custom button
If you're have quite high traffic, you could also add your own custom button to your site that when clicked, then installed the Elevio Assistant.
Meaning you would only ever incur a "page view" when the user clicked on that button to install the Assistant.
While this will significantly reduce page view counts, it will also degrade the experience and value as you will no longer be able to install any helpers or hotspots on your site, and there will be a delay from when the user clicks on your custom button and the help appearing, as they'll need to wait for the Assistant to be installed in the background then open.