Having an issue with the Visualiser?

Please check to see you've met all of the steps below:

  • Your Elevio Assistant is installed and functioning properly on the site you'd like to place the helpers.
  • There are no redirects between you hitting 'Launch' on the Visualiser page, and the page you intend to visit. The most common culprits are Login pages, please ensure you have logged in before using the Visualiser.
  • The element/s you'd like to select are not within an iFrame

If you're still having issues, please send us a message here.