List of Data Sub-processors

  • Last updated on August 2, 2022 at 8:53 AM

Data Sub-processors

Elevio works with the third parties (sub-processors) listed below to provide specific functionality within our products.

Infrastructure

Amazon Web Services, Inc.

Location: USA
Data processed: All data processed by Elevio Services

Message Systems, Inc. dba SparkPost

Location: USA
Data processed: Email metadata (sender, recipients, subject and activity)

Google Cloud (Google LLC)

Location: Mountain View, USA
Data processed: Customer name, email and app activity

Pusher Ltd.

Location: London, GB
Data processed: Real-time messages which contain customer name and email

Platform development and maintenance

Dixa ApS

Location: Denmark
Data processed: All data processed by Elevio Services

Dixa Estonia Oü

Location: Estonia
Data processed: All data processed by Elevio Services

Solvemate GmbH

Location: Germany/Poland/Finland/Spain/Portugal
Data processed: All data processed by Elevio Services

Miuros SAS

Location: France/Spain
Data processed: All data processed by Elevio Services


Data Processors

Elevio has engaged with the following Data Processors on activities where Elevio acts in the capacity of a Data Controller:

Infrastructure

Catamorphic Co. dba LaunchDarkly

Location: Oakland, USA
Data processed: Customer email

Segment (Twilio, Inc.)

Location: USA
Data processed: Customer name, email and app activity

Sentry (Functional Software, Inc.)

Location: San Francisco, USA
Data processed: Error logs which may contain personally identifiable information

Rollbar, Inc.

Location: San Francisco, USA
Data processed: Error logs which may contain personally identifiable information


Payment

Stripe, Inc.

Location: San Francisco, USA
Data processed: Billing contact name, billing contact email address, card metadata

200 OK, LLC dba ProfitWell

Location: Boston, USA
Data processed: Billing contact name, billing contact email address

ChartMogul CMTDE GmbH & Co. KG

Location: Berlin, Germany
Data processed: Billing contact name, billing contact email address


Marketing and Customer Success

Intercom, Inc.

Location: San Francisco, USA
Data processed: Customer name, email and conversations

Slack Technologies, LLC

Location: San Francisco, USA
Data processed: Customer name, email, feedback and support tickets

Google Cloud  (Google LLC)

Location: Mountain View, USA
Data processed: Customer name, email, registration and app activity

Dixa ApS

Location: Denmark
Data processed: Customer name, email and conversations

Solvemate GmbH

Location: Germany/Poland/Finland/Spain/Portugal
Data processed: Customer name, email and conversations

Miuros SAS

Location: France/Spain
Data processed: Customer name, email and conversations

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