Hosted Knowledge Base

Getting Started with a Hosted Knowledge Base

How to get started with your Knowledge Base.

Last updated on March 14, 2023 at 1:42 AM

Accessing restricted content in the Hosted Knowledge Base

To allow your users to view restricted content in your hosted knowledge-base, but want to prevent the public from viewing that content, we use what's called Single Sign On (or SSO for short).

Last updated on June 2, 2021 at 12:07 AM

Setting up Knowledge Base Single Sign On

This article shows specifically how to setup a page on your site to generate a JWT and return back to elevio to login your user to your hosted Knowledge Base.

Last updated on March 16, 2023 at 10:13 PM

Setting up TLS for your hosted knowledge base

Last updated on February 7, 2023 at 9:17 AM

Adding a custom favicon

Last updated on February 15, 2022 at 11:55 PM

Customizing Your Hosted Knowledge Base

Last updated on June 10, 2022 at 6:00 AM

Allowing for Agent Login

Last updated on June 2, 2021 at 12:07 AM

Restrict knowledge base access to certain IP addresses

If you would prefer your knowledge base be completely locked down for security purposes to certain IP addresses, you can do this using the Knowledge Base IP Whitelist feature.

Last updated on June 2, 2021 at 12:07 AM

Add tracking code to a Knowledge Base

Last updated on June 6, 2022 at 12:53 AM

Changing the category icons in the Hosted Knowledge Base

Last updated on February 22, 2023 at 8:12 PM

Updating placeholder content

Last updated on February 17, 2023 at 12:56 AM

Automatically attempting to log a user in

Last updated on May 12, 2023 at 12:37 AM

Using a custom font in your Knowledge Base

Last updated on September 13, 2023 at 11:14 PM

Auto-redirecting to a different language when a translation doesn't exist

Last updated on May 27, 2024 at 10:19 PM