The issue

If you are having troubles with syncing content or allowing customers to submit and view support tickets, this can happen for a few reasons, outlined below:

Unauthorised access

When you add your API key on the Freshdesk settings screen, be sure that you're adding an API key of an admin. Otherwise we won't be able to 

Blocked IP Address

If your Freshdesk account is locked down to certain IP addresses, you'll need to open up access to our servers by adding the following to your accounts whitelist: