The Suggestions Element
We automatically surface the most relevant articles to your user, based on their current activity.
It's a great way to streamline instant support. This is perfect for auto-showing links to content that helps explain the page and interface the user is currently viewing.
This element can also be added with a point & click using our visualizer tool
The articles that appear on the list are ranked based on the following order
http://example.com/customer/shipping, we include articles containing the words customer and shipping in the suggestions.
- Articles that are most frequently viewed on the current page
- Most viewed articles overall