Support Teams
- Last updated on June 6, 2022 at 3:54 AM
Whether you are a team of 1 or 10,000, Elevio helps you better capture knowledge and deliver it to the right person in a contextual way.
Elevio can help you:
- Reduce your support load (23% on average)
- Better engage customers with self-service support
- Improve your knowledge base
- Turn static knowledge into dynamic help content
- Improve company-wide knowledge sharing
- Un-silo specific knowledge experts
- Build processes around improving the impact of your knowledge on users
Deliver to your customers
For your customers, this means proactively educating users on your product by delivering in-app helpers & hotspots, embedded articles or utilising our assistant to suggest self-service help before a user engages with support.
From a users perspective, this creates a frictionless experience without the need to open support tickets, navigate automated chatbot responses, leave their current page and in a lot of cases - wait for responses.
The assistant also allows you to consolidate multiple tools into one onsite help tab. Modules can be set up to display chatbots, support, releases, contact forms, demo bookings, articles, full web pages and much more.
For your team
In small teams, Elevio can help you capture the repeated answers to the questions customers are asking. Our content editor is an easy to use and powerful tool that makes it easy to build new content, categorise and segment this knowledge. As you grow, Hub will auto-suggest missing content gaps based on empty search results, missing translations, time to read and it will gather feedback from users and agents and inform you when you need to change things.
For larger support teams, Elevio can deliver answers to questions, as the conversation is happening.
In any case, knowing how much of an impact your knowledge is having will lead you to make better decisions for your users. An article not having the impact it should? Elevio reports on your content over time, informing you when you need to change things up.
Your knowledge base should be an impactful resource for users, filled with relevant content.
Want to learn more?
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