Content Teams
- Last updated on June 6, 2022 at 3:54 AM
Capture, Deliver, Measure and Evolve your Knowledge. Elevio is a fully-cyclical knowledge platform that allows content teams to collaborate, measure and improve their content.
Elevio can help your team;
- Manage all your content under one platform
- Measure the impact your content is having company-wide
- Turn static knowledge into dynamic help content
- Capture Auto suggestions on ways to improve your content
- Make data-driven decisions based on powerful reporting features
- Collaborate and gather feedback across multiple teams
Capture and evolve your knowledge
Creating knowledge is only a small fraction of the scope of a content team. Building processes and tracking the impact of this knowledge can huge beneficial business outcomes.
With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be.
Based on user feedback and data analysis, it's the backbone of continuous user education.
Missing some content or gaps in your knowledge? Elevio can help you capture the repeated answers to the questions customers are asking. Our content editor is an easy to use and powerful tool that makes it easy to build new content, categorise and segment this knowledge. As you grow, Hub will auto-suggest missing content gaps based on empty search results, missing translations, time to read and it will gather feedback from users and agents and inform you when you need to change things.
Measure the Impact and Evolve your knowledge. In any case, knowing how much of an impact your knowledge is having will lead you to make better decisions for your users. An article not having the impact it should? Elevio reports on your content over time, informing you when you need to change things up.
Your knowledge base should be an impactful resource for users, filled with relevant content.
Want to learn more?
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