Customer Success Teams

Enable your success team to answer questions as they are asked. No more sending users to support or giving delayed responses.

Elevio can help your team;

• Better engage and educate new customers with in-app helpers
  
• Reduce churn by building better knowledge experiences
• Turn static knowledge into dynamic help content
• Improve your onboarding process with timely, contextual knowledge
• Give your customer success team the knowledge to answer questions, no more sending prospects or new customers to support

Deliver to your customers 

For your customers, this means proactively educating users on your product by delivering in-app helpers & hotspots, embedded articles or utilising our assistant to suggest self-service help before a user engages with support or customer success. 

From a users perspective, this creates a frictionless experience without the need to open support tickets, navigate automated chatbot responses, leave their current page and in a lot of cases - wait for responses.

The assistant also allows you to consolidate multiple tools into one onsite help tab. Modules can be set up to display chatbots, support, releases, contact forms, demo bookings, articles, full web pages and much more.

For your customer success team

Elevio helps you create successful customer success teams. A team with instant access to the right knowledge can answer questions in real-time. Removing the need to send a user to support or introduce further friction into the process. 

Missing some content or gaps in your knowledge? Elevio can help you capture the repeated answers to the questions customers are asking. Our content editor is an easy to use and powerful tool that makes it easy to build new content, categorise and segment this knowledge. As you grow, Hub will auto-suggest missing content gaps based on empty search results, missing translations, time to read and it will gather feedback from users and agents and inform you when you need to change things.


Measure the Impact and Evolve your knowledge. In any case, knowing how much of an impact your knowledge is having will lead you to make better decisions for your users. An article not having the impact it should? Elevio reports on your content over time, informing you when you need to change things up.

Your knowledge base should be an impactful resource for users, filled with relevant content.

Want to learn more?

Book a Demo or Start a Trial