Articles not coming across in sync
- Last updated on August 3, 2022 at 4:00 AM
Symptom
Content is not being synced from a third party. Particularly when enabling a new language in Elevio and those translations not coming through when attempting a sync.
This is particularly prevalent with Zendesk syncing after enabling a new language in Elevio.
Solution
Head to the integrations page https://app.elev.io/connections.
- Select your integration.
- Complete a Full Re-sync.
- Wait for 5 - 10 minutes for the re-sync to complete.
If the articles still haven't come through, please contact us, and if possible to, please include a URL linking to an article that should've come through but didn't.