Content Management Overview
- Last updated on November 20, 2018 at 12:25 AM
Ensure that your customers are getting all the help they need by maintaining up-to-date content that's easily accessible at their fingertips. Create, update and manage your content in the Content Management area.
Category Management
- Learn how to create and edit categories to comfortably accommodate all your articles
Article Management
- Create and edit articles so that your customers can grow their knowledge
- Have existing articles elsewhere? Sync them in from other services
- Share, Delete, Preview & Duplicate an article by hovering over the menu icon in its respective article row
- Search through your published articles to locate them easily
- Select multiple articles to publish and delete
General Content Management
- Reorder categories and reorder articles. Prioritise the display of your articles and categories to maximise effective learning
- Filter and sort articles to narrow down your list of articles
- A little green indicator marks whether articles contain Keywords or Notes. Hover over these indicators to view key details on the fly.
- Similarly, hover over the access and sync icons to view their source information
- Access Control:
- Sync Source
- Access Control:
N.B: If your article is in an external knowledge base and you would like it gone forever, it must be removed from your external knowledge base otherwise elevio will re-sync it next time a sync is performed.
N.B The options to delete , publish and unpublish articles are only available to users who have permission to publish. If you are unsure as to whether you have permission to publish, check out this article.