Content Management Overview

  • Last updated on November 20, 2018 at 12:25 AM

Ensure that your customers are getting all the help they need by maintaining up-to-date content that's easily accessible at their fingertips. Create, update and manage your content in the Content Management area.

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Category Management

Article Management

General Content Management

  • Reorder categories and reorder articles. Prioritise the display of your articles and categories to maximise effective learning
  • Filter and sort articles to narrow down your list of articles
  • A little green indicator marks whether articles contain Keywords or Notes.  Hover over these indicators to view key details on the fly.
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  • Similarly, hover over the access and sync icons to view their source information
    • Access Control:
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    • Sync Source
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N.B: If your article is in an external knowledge base and you would like it gone forever, it must be removed from your external knowledge base otherwise elevio will re-sync it next time a sync is performed.
N.B The options to delete , publish and unpublish articles are only available to users who have permission to publish. If you are unsure as to whether you have permission to publish, check out this article.

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