Exporting Articles & Backups

If you would like to export your articles for offline processing or storage, send a support ticket through and we will be able to organise that for you.

This export will be in CSV format, where the content of the articles is exported as HTML. Please note the information included is standard and we are not able to add/remove columns.

FYI- when you receive the export file - please make sure to use the Import command in Excel/Numbers.
(this will ensure that the file displays correctly)

Alternatively, you can use our API to download your content at any time you like, for your own backup / internal use.

NB. The export is a one way process, we cannot do an import of content even in the same format.

Backups?
Our systems and databases are backed up periodically, and stored (encrypted) for your peace of mind. We are able to restore from these backups if the need ever arises, so your content is safe with us and will not be lost.

Please be advised however that we only keep these backups for a period of 14 Days after this the backup will be overwritten.

Make sure to always keep an offline/seperate copy of any critical data.