Trigger Module/Live Chat troubleshooting

  • Last updated on April 9, 2020 at 7:15 AM

You can read the full article about our Trigger Module here.

Please note, if you're setting up a trigger to open up a chat window, you will need to have the chat software pre-installed on your site.

Elevio does not install the chat for you, it simply connects to the chat that is already there.

Once the chat software is installed, select the provider from the drop-down in your Trigger module settings and connect.

If your provider is not on the provider list, please contact us.

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