What is the Trigger Module?
The Trigger Module is used to integrate existing chat services into the elevio embeddable. When your users click on the trigger module it will open your chat service so they can communicate with you through that assisted channel.
When the user clicks on the Trigger, it will open the Live Chat window, you have the option to close the Assistant at the same time to keep your interface clean (the Live Chat does not open within the Assistant, but in its own native, default popup).
Currently elevio supports
- FreshDesk Chat
- Zendesk Chat (formerly Zopim)
We also have support for creating custom triggers.
If you're setting up a trigger to open up a chat window, you will need to have the chat software pre-installed on your site.
Elevio does not install the chat for you.
Hiding the default chat button
When you install a third party chat service, it will likely still show their default chat button. If you would like to hide their button, and rely solely on the Elevio Assistant and the Trigger, you can check the chat providers documentation to learn how to hide the chat button.
An example of hiding the chat button with Freshchat can be seen here: https://codepen.io/elevio/pen/PXGZVb