What is the Trigger Module?

The Trigger Module is used to integrate existing chat services into the elevio embeddable. When your users click on the trigger module it will open your chat service so they can communicate with you through that assisted channel.

Currently elevio supports Chatlio, Chatra, Drift, FreshChat, Olark, Intercom, LiveChatInc, Smooch, SnapEngage, UserEngage, Tagove, Userlike and Zopim.

We also have support for creating custom triggers.

How to Setup the Trigger Module

Before the trigger module is set up, the app you wish to trigger must already be installed on your site. Once this is done, simply log in to elevio, click Modules and add the trigger module. The trigger module will then connect to the app which is already installed and you're good to go.

Your chat will still work as normal and the button will be moved inside the elevio embeddable. From there you can hide the original chat button either through your provider's settings or Custom CSS.